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Terms of Service |
| Privacy Policy We realize your privacy is very important and it is to us too. So at no time will we provide any information you have given us to sources or companies outside of our family of companies (which include Fiesta Yarns, myFiestaYarns, Hand-dyed Hobbies, Sweet Little Things, Ironstone Yarns, and Pet Project. We do not sell or trade our customer list. We obtain personal information such as name, e-mail, phone number, address, credit card information, etc. when you register to be a user on our site or place an order through any of our websites. We use this information to improve the content of our website, track buyer behavior, anticipate trends in consumer buying, and to help us improve the quality of products and services we provide to you. We may also use your e-mail, mailing address or phone number to contact you concerning our services. If our Privacy Policy changes at some time in the future, we will post the policy changes to our website to notify you of these changes and provide you with the ability to opt out of these new uses. Please feel free to contact us with any questions or concerns about this Privacy Policy. Pricing All prices are in US Dollars. All prices are subject to change without notice. Shipping Charges We ship primarily by FedEx Ground and the US Postal Service. Packages under 12 oz. are shipped first class mail; orders of less than 2 lbs. are shipped via Priority Mail, although we may ship some heavier packages by Priority Mail. If you have a PO Box, please also provide us with a physical address for FedEx so we may ship your package the most economical way possible. VIEW SHIPPING CHARGES Expedited Shipping Our normal processing time is 4-5 business days before an order is packed and shipped from Fiesta Yarns. We do our best to ship within this timeframe, but please feel free to call if you need faster shipping options. Return Policy Your complete satisfaction is very important to us. Your order is carefully dyed and packed. Should you receive an order with an error, please contact us immediately so we can correct the problem. Yarns sent in error or defective yarns may be returned for full credit or replacement including shipping charges. If your order was filled correctly, we will gladly accept your return as long as the yarn is in its original condition, not balled, with label intact. However, there are no refunds on shipping and handling costs on correctly filled orders. All sales are final on discontinued, sale merchandise, yarn samples, and patterns whether downloaded or mailed. Sale items are not returnable or exchangeable. Returns will not be accepted after 30 days from the date on your sales slip. Alaska and Hawaii Canada and Worldwide Fiesta Points Fiesta Points is our reward system for your loyalty on the www.myFiestaYarns.com website. Fiesta Points have no cash value, are not transferrable, and do not expire. You earn Fiesta Points based on the following scale: 1. Become a new user to myFiestaYarns.com = 25 points |