Frequently Asked Questions

• I am knitting with Kokopelli Cochiti Lake Blue, and the blue dye is coming off on my hands and on my needles. What should I do, and will it strain anything? | answer
• Most companies, especially companies who manufacture hand-dyed yarns, all have a problem with bleeding of colors, mostly blues and teals. If the color is coming off on your hands and needles, it can be removed with mild detergent. If you are knitting with a blue yarn, it is best to hand wash the finished garment in cold water with a mild detergent before you wear it. If the blues are dark, you may need to hand wash it several times to remove the excess dye or you can dry clean it.
• I purchased the Gelato rayon ribbon, and cannot get it to ball. Do you have any recommendations? | answer
• Our Gelato ribbon is slippery and can be hard to ball without the right equipment. It is important to have an umbrella swift or some other way to keep the yarn tight while balling. If you have an umbrella swift that can be bent to 90° angle that will make balling the Gelato easier. This will prevent ay loose strands from falling down around the swift and causing it to collapse.
• I purchased some of your wonderful La Boheme yarn from a retail shop in my town. I have noticed that the mohair "grows" when I am balling it or knitting with it. What can I do about this problem? | answer
• The "growing" mohair has been eliminated with the introduction of a new quality of mohair and a new skeining technique. In fact, the mohair tends to shrink, especially on darker colors. If you are having this experience, we suggest that when you ball La Boheme, that you use an umbrella swift to keep the yarn relatively tight, and then hand ball it slowly rather than using a ball winder. As you ball the yarn, if the rayon becomes longer, gently stretch the mohair between your index finger and thumb. Continue to do this during the balling process, and this should help keep the mohair and rayon at about the same lengths. In addition, we suggest that as you begin to knit, put the ball into a plastic bag, so it does not catch on anything while you knit.
• I heard you have an outlet store for your yarns. When is it open and where is it located? | answer
• Fiesta Yarns Outlet Store is located at 5401 San Diego NE, Albuquerque, NM. For complete directions, please see our map. Our hours are Monday thru Friday from 10am-4:30pm (MST). We do not ship yarn from our outlet store. Purchases are made only on the premises.
• If I come to the Fiesta Yarns Outlet Store, are all of your yarns available or do you only have a small variety? | answer
• The Fiesta Yarns Outlet Store has most of our yarns, which are hand-dyed at our manufacturing facility. Keep in mind that the inventory consists of seconds and mis-dyed yarns that have not met our quality control standards, and therefore are not sold to our wholesale customers. We do stock a small variety of needles, notions and books.
• I have purchased Fiesta Yarns from a retail shop, but would like to buy from you directly. Is it possible to order from you or on the website? | answer
• We are a wholesale company, so we do not sell yarns directly to the public You can find a retailer near you by entering your zip code on our Find a Retailer page. You will notice on our website that there are BUY NOW buttons by each product. The BUY NOW button will direct you to Shopatron, which is an online ordering service that facilitates the fulfillment of your transaction through one of our participating retailers. When you purchase Fiesta Yarns in this manner, please remember you are not actually purchasing from us.
• I have a retail store and would like to carry Fiesta yarns. What do I need to do in order to buy at wholesale for my yarn shop? | answer
• Please see our Wholesale Information page for complete details on becoming a wholesale customer.
• Your yarn is labeled "dry clean only." Is this the only way to clean garments made with Fiesta yarns? | answer
• We recommend that you dry clean all garments you make with our beautiful hand-dyed yarn to maintain the color and life of the garment. However, if you prefer, you can hand wash all of our yarns in cold water with a mild detergent, Just remember, if you are working with wool and mohair, it does not like to be agitated as it could possible felt.